All items are non-refundable and no exchanges. Please allow 3-5 business days for your item to arrive once we have shipped out your order. You will receive an email with full tracking details. Please note that incomplete or incorrect shipping addresses may result in your package being returned. Please enter a valid email or phone number in case we need to contact you to verify your shipping address. Glow Holistic Shop is not responsible for any lost packages. Thank you for supporting small businesses! You are very much appreciated. Love & Light "Namaste"